Policy scope
When this policy applies
This Pure Casino privacy policy applies when you visit the website, create or use an account, make payments, contact support or use our casino services in the United Kingdom. Separate websites and services may have their own privacy notices.
Please check the current privacy notice for the latest information.
Your information
Information Pure Casino may handle
01Account details
Information supplied when you register, maintain an account or contact Pure Casino may be used to provide the service.
This can include contact details and account-related information needed to manage your relationship with us.
02Payment information
Payment and transaction details may be handled when you deposit, withdraw or use other cashier services.
Payment providers may process information under their own privacy notices and security requirements.
03Identity and age checks
Figures you key in or boxes you tick inside a tool.
Checks may be required before selected account or withdrawal services are completed.
04Service communications
Messages sent to 24/7 live chat and email support, together with the details needed to answer your enquiry.
Communications may be retained where necessary to provide support, protect accounts or meet legal obligations.
05Technical information
Details about your browser, device, connection and use of the website may be recorded.
Cookies and similar technologies may help the website function, improve security and understand how services are used.
Please do not send passwords, one-time codes or unnecessary sensitive information through searches, messages or support forms.
Why it is used
How your information supports the service
- To open, maintain and secure your Pure Casino account.
- To process deposits, withdrawals, identity checks and account-related requests.
- To provide customer support through live chat and email.
- To meet legal, regulatory, fraud-prevention and responsible-gambling obligations.
To improve website performance and communicate relevant service information where permitted.
Cookies
Cookies and browser controls
Pure Casino may use essential cookies and similar technologies for login, security and website functions. Optional technologies may support preferences or service improvement, subject to available controls.
You can manage cookies through your browser settings and any consent controls provided on the website. Blocking essential cookies may affect how some features work. Cookie settings spells out how the two differ.
Storage and security
How information is protected and stored
Personal information may be stored electronically and protected through access controls and security measures appropriate to the service and the nature of the information.
Access should be limited to authorised people and service providers who need information for a defined purpose. Retention depends on the record, legal duties, security needs and account relationship.
Sharing
When information may be shared
Information may be shared with payment processors, identity-check providers, technology suppliers, fraud-prevention services, professional advisers and other authorised partners where needed.
Pure Casino may also disclose information where required by law, a regulator or a valid legal process. Providers handle information under their own duties and privacy notices.
Security
Keeping account details secure
Protect your login and payment details
Keep passwords, verification codes and payment information private. Pure Casino support will not need unnecessary confidential details to answer a general enquiry.
- Use a strong, private password for your account.
- Never share one-time codes or login details.
- Check messages and website addresses before responding.
- Keep your browser and device software updated.
Retention
How long information is retained
01Account and transaction records
May be kept for as long as needed to provide services, meet legal and regulatory duties, resolve disputes and protect the platform.
02Support communications
May be retained where necessary to manage your enquiry, maintain security and meet applicable obligations.
03Identity and verification records
Retention depends on legal, regulatory, security and account requirements applying to the relevant record.
04Technical and cookie information
Retention depends on the technology used, your settings and the current privacy or cookie notice.
The applicable notice should set out further details where a specific retention period is required.
Your rights
Your privacy rights and choices
Under the UK GDPR and the Data Protection Act 2018, you may have rights to access, correct, delete or restrict the use of personal information, object to certain processing and request portability where the legal conditions apply.
You may withdraw consent where processing relies on consent, without affecting processing already carried out lawfully. Some requests may require identity verification. ICO data protection information If you have a concern about how personal information is handled, contact Pure Casino first through the relevant privacy route. You can also contact the Information Commissioner’s Office (ICO), the UK data-p0ogmi regulator.
How can I ask Pure Casino about my personal data?
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Pure Casino privacy policy and data handling
What the Pure Casino privacy policy covers
The Pure Casino privacy policy explains how personal information may be collected, used, stored and shared when you visit the website or use its services in the United Kingdom. It also sets out the choices and rights available to you.
Personal data may include registration details, account activity, payment information, identity and age checks, support communications and technical information about your browser or device.
Pure Casino data protection for UK players
Pure Casino data protection is considered under the UK GDPR and the Data Protection Act 2018. Depending on the activity, information may be processed to provide services, meet a legal obligation, prevent fraud, protect the platform or act on valid consent.
Information may be used to administer accounts, process deposits and withdrawals, verify identity and age, provide support and meet applicable regulatory or financial obligations. Marketing preferences can be managed where those controls are provided.
Storage and authorised sharing
Information may be available to authorised staff, payment processors, identity-check providers, technology suppliers, fraud-prevention services and professional advisers when they need it for a defined purpose. Appropriate confidentiality and data-p0ogmi duties should apply.
Electronic records may be retained only for as long as necessary for service, legal, accounting, dispute-resolution and security purposes. Exact periods depend on the record and the current privacy notice.
Cookies and your choices
Pure Casino privacy information may include cookies and similar technologies. Essential tools can support login, security and website functions, while optional tools may support preferences or service improvement. Browser settings and consent controls can help manage optional technologies.
You may be able to request access, correction, deletion, restriction, objection or portability, where the legal conditions apply. Consent-based processing can normally be withdrawn for the future.
Questions and safer account use
For a privacy question or formal data request, use the contact route stated in the current Pure Casino privacy notice. Identity checks may be needed before information is released or changed; 24/7 live chat and email support can help with general service enquiries.
If your concern is not resolved, you can contact the Information Commissioner’s Office (ICO). Keep login details private and report unusual account activity promptly.
